Contact Us
Whether you have a question about a product, need help tracking your order, want to check stock availability, or simply want to know more before placing your first order — we are here. Our support team is real people, not automated bots, and we make it a priority to respond quickly and helpfully.
Location
United Arab Emirates
Delivering across all 7 UAE emirates
What Can We Help You With?
We handle all kinds of questions and requests every day. Here are some of the most common reasons customers get in touch with us — and you are welcome to reach out for any of these or anything else:
| Order tracking | Find out exactly where your order is and when it will arrive |
| Product availability | Check if a specific flavour, device, or variant is in stock before ordering |
| Bulk and wholesale orders | Get in touch for pricing on larger quantities of any product |
| Returns and refunds | Raise a complaint about a damaged, wrong, or missing item |
| Warranty claims | Report a faulty device and start the warranty process |
| Product advice | Not sure which device or flavour to choose? We will guide you honestly |
| Delivery queries | Questions about same day delivery in Dubai, Sharjah, or next day delivery to other emirates |
Our Response Times
We understand that when something is urgent — especially with same day delivery orders in Dubai and Sharjah — you need a quick response. Here is what you can typically expect:
| Channel | Typical Response Time |
|---|---|
| WhatsApp / Phone | Within minutes during operating hours |
| Within a few hours on business days | |
| After hours messages | First thing the following morning |
Delivery Coverage Across the UAE
We deliver to every emirate in the UAE. If you are unsure whether we deliver to your exact area, just send us your location on WhatsApp and we will confirm immediately. We cover Dubai, Sharjah, Abu Dhabi, Ras Al Khaimah, Umm Al Quwain, Ajman, and Fujairah — including residential areas, business districts, and free zones.
A Note From Our Team
We are a UAE-based team that genuinely cares about every order we send out. We know the vape market in the UAE well — the products, the brands, the regulations, and what customers here actually want. If you need honest advice about which device suits your needs, which TEREA flavour to try, or how IQOS compares to a disposable vape, just ask. We would rather help you buy the right thing than have you return something that was not a good fit.
We look forward to hearing from you.
THINC Pure products are only for use in states where the sale and consumption of such products are legal.
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Always enjoy responsibily.