Privacy Policy
When you visit Vape Market UAE or place an order with us, you share certain personal information with us. We take that responsibility seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. We have written this in plain language because we believe you deserve to understand it clearly — not wade through legal jargon.
Who We Are
Vape Market UAE is an online vape store based in the United Arab Emirates, operating at vapemarketuae.org. We sell vaping products, disposable vapes, IQOS devices, TEREA sticks, ZYN nicotine pouches, and related accessories, delivering across all UAE emirates including Dubai, Sharjah, Abu Dhabi, Ras Al Khaimah, Ajman, Umm Al Quwain, and Fujairah. For any privacy-related concerns, you can reach us at [email protected] or call +971 58 533 2021.
What Information We Collect
We only collect information that is genuinely necessary to process your order and deliver it to your door. Here is what we collect and why:
Data we collect
| Data Type | What It Includes | Why We Need It |
|---|---|---|
| Contact details | Name, phone number, email address | To confirm your order and keep you updated |
| Delivery address | Full address including emirate and area | To deliver your order to the correct location |
| Order information | Products ordered, quantities, order value | To process, pack, and dispatch your order correctly |
| Payment details | Payment method type only, no card numbers stored | To complete your transaction securely |
| Browsing data | Pages visited, device type, IP address | To improve website performance and user experience |
How We Use Your Information
Your data is used strictly for the purpose it was collected. We do not use your personal information for anything you would not expect or agree to. Specifically, we use your information to:
Process and fulfil your order, including same day delivery in Dubai and Sharjah and next day delivery across other UAE emirates.
Send you order confirmations, dispatch notifications, and delivery updates via phone or email.
Handle any return, refund, or support request you raise with us.
Improve our website, product listings, and overall shopping experience based on how customers browse and interact with the site.
Comply with legal obligations applicable to businesses operating in the UAE.
Do We Share Your Data With Anyone?
We do not sell your personal data to any third party. We do not share your information with advertisers, data brokers, or any external organisations for their own purposes.
The only parties who may access your data are our trusted courier partners who need your name, phone number, and delivery address to complete your delivery. These partners are bound by confidentiality obligations and are not permitted to use your data for any other purpose.
If we are ever legally required to disclose information, for example, in response to a valid government request or legal process in the UAE, we will comply with that obligation and, where permitted by law, inform you.
How We Keep Your Data Safe
We take reasonable and appropriate technical measures to protect your personal data from unauthorised access, loss, or misuse. Your payment transactions are processed through secure payment gateways. We do not store full card numbers or sensitive financial credentials on our systems.
While no online system can guarantee complete security, we continuously monitor and update our practices to keep your data as safe as possible.
Cookies and Website Tracking
Our website uses cookies, small text files stored on your device, to help the site function properly, remember your preferences, and understand how visitors use the site. Cookies do not contain personal information that identifies you directly.
We may also use standard analytics tools to understand traffic patterns, popular products, and general browsing behaviour. This data is aggregated and not tied to individual identities.
You can disable cookies through your browser settings at any time. Doing so may affect some features of the website, but it will not prevent you from placing an order.
How Long We Keep Your Data
We retain your personal information only for as long as it is needed. Order records are kept for a reasonable period to handle any potential queries, refund requests, or legal requirements. Once that period passes and your data is no longer needed, it is securely deleted or anonymised.
Your Rights Over Your Own Data
You have the right to know what personal data we hold about you and to request a copy of it at any time. You also have the right to ask us to correct any inaccurate information, or to request that we delete your data where we have no ongoing legal reason to keep it.
If you would like to exercise any of these rights, simply contact us using the details below. We will respond to your request promptly and without unnecessary delay.
Your rights at a glance
| Right to access | Request a copy of all data we hold about you |
| Right to correction | Ask us to fix any incorrect or outdated information |
| Right to deletion | Request removal of your data where no legal basis exists to keep it |
| Right to object | Opt out of any marketing communications at any time |
| Right to portability | Receive your data in a readable format if requested |
Marketing Communications
We may occasionally send you information about new products, offers, or promotions if you have agreed to receive such messages. You can unsubscribe from any marketing communication at any time simply by replying with an unsubscribe request or contacting us directly. We will remove you from our list immediately and without question.
We do not send unsolicited messages and we do not share your contact details with any marketing third parties.
Third Party Links
Our website may contain links to external websites or social media platforms. Once you leave our site, this Privacy Policy no longer applies. We recommend reviewing the privacy policies of any third party sites you visit, as we have no control over how they handle your data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or the way we operate. Any changes will be published on this page with a revised date at the top. We encourage you to check back periodically if you are a regular customer.
Contact Us About Your Privacy
If you have any questions about this policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with us directly. We are a small team and we respond personally — not through automated bots.
Email [email protected]
Phone +971 58 533 2021