By visiting our website or placing an order with Vape Market UAE, you agree to the terms outlined on this page. We have written these terms clearly and honestly so you know exactly what to expect when shopping with us and what we expect in return. Please read this before placing your first order.

About Vape Market UAE

Vape Market UAE is an online retail store based in the United Arab Emirates, operating through vapemarketuae.org. We specialise in vaping products including disposable vapes, IQOS devices, TEREA sticks, ILUMA devices, ZYN nicotine pouches, e-liquids, vape kits, and related accessories. We deliver to all seven UAE emirates: Dubai, Sharjah, Abu Dhabi, Ras Al Khaimah, Umm Al Quwain, Ajman, and Fujairah.

For any questions related to your order or these terms, contact us at [email protected] or call +971 58 533 2021.

Age Requirement

All vaping products and nicotine-related items sold on this website are strictly intended for adults aged 18 years and above. By placing an order, you confirm that you are at least 18 years old and legally permitted to purchase such products under UAE law.

We reserve the right to cancel any order if we have reason to believe the purchaser is under the legal age. Providing false information about your age to purchase products from our website is a violation of these terms and may be subject to applicable UAE regulations.

Placing an Order

When you place an order on Vape Market UAE, you are making an offer to purchase the selected products at the listed prices. Your order is confirmed once you receive a confirmation from us via phone, WhatsApp, or email. We reserve the right to decline or cancel any order at our discretion — for example, if a product goes out of stock between the time of ordering and dispatch, or if there is a pricing error on the website.

All orders are subject to product availability. In the rare event that an item you ordered is unavailable, we will notify you immediately and offer either a suitable alternative or a full refund.

Pricing and Payment

All prices on our website are displayed in UAE Dirhams (AED) and are inclusive of applicable taxes unless stated otherwise. We make every effort to ensure our product listings are accurate, but pricing errors may occasionally occur. In such cases, we will inform you before processing your order.

We accept multiple payment methods including cash on delivery and online payment options as displayed at checkout. Payment is due at the time of order unless cash on delivery has been selected.

Delivery Terms

We deliver across all UAE emirates. Our delivery structure is as follows:

Delivery timelines may be affected by public holidays, extreme weather, or circumstances beyond our control. In such cases, we will inform you of any delay as soon as possible. Vape Market UAE is not liable for delays caused by third party courier partners, but we will always work to resolve such situations on your behalf.

Returns, Refunds and Cancellations

Our returns and refund policy is governed by the separate Refund & Return Policy page on this website. In summary, we accept returns for damaged, defective, or incorrectly delivered items reported within 24 hours of delivery. Opened or used products cannot be returned due to health and safety standards.

Orders can be cancelled before dispatch without any penalty. Once an order has been collected by our courier, it can no longer be cancelled. For full details, please refer to our dedicated Refund & Return Policy page.

Product Information and Accuracy

We make every effort to ensure product descriptions, images, and specifications on our website are accurate and up to date. However, product packaging, flavour profiles, and specifications may occasionally vary due to manufacturer updates. If you receive a product that is significantly different from what was described, please contact us within 24 hours.

All product images on the website are for illustrative purposes. Actual product appearance may vary slightly depending on batch or packaging updates from the manufacturer.

Health Disclaimer

Vaping products and nicotine pouches contain nicotine, which is an addictive substance. These products are not risk-free and are not intended to be used as a smoking cessation device unless specified by a medical professional. By purchasing from Vape Market UAE, you acknowledge that you are aware of the risks associated with nicotine use and that you are making an informed adult decision.

We do not make any health claims about the products we sell. If you have a pre-existing medical condition or are pregnant, we strongly advise consulting a doctor before using any nicotine or vaping product.

Acceptable Use of This Website

By using vapemarketuae.org, you agree not to misuse the website in any way. This includes attempting to gain unauthorised access to any part of the site, submitting false orders, using the website for any fraudulent or unlawful purpose, or attempting to interfere with the normal functioning of the site.

We reserve the right to suspend or block access to any user who violates these terms or misuses the website in any form.

Intellectual Property

All content on this website — including text, product descriptions, images, logos, and layout — is the property of Vape Market UAE or the respective brand owners and is protected under applicable intellectual property laws. You may not reproduce, copy, distribute, or use any content from this website without prior written permission.

Limitation of Liability

Vape Market UAE shall not be held liable for any indirect, incidental, or consequential damages arising from the use of products purchased on this website, beyond what is required under UAE consumer protection law. Our liability in any dispute is limited to the value of the order in question.

We are not responsible for any misuse of products purchased from our store. All products must be used in accordance with manufacturer guidelines and applicable UAE regulations.

Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes arising from your use of this website or any purchase made through it shall be subject to the jurisdiction of the competent courts of the UAE.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes take effect immediately upon publication on this page. Continued use of the website after any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically if you are a regular customer.

Get in Touch

If you have any questions about these terms, want clarification on any point, or need to raise a concern, our team is available and happy to help.

These Terms of Service were last reviewed in April 2025. By continuing to use vapemarketuae.org, you confirm that you have read, understood, and agreed to all terms stated on this page.