Online Customer Support دعم العملاء
We know how frustrating it is when you need help and end up stuck in a loop with an automated system. That is not how we work. Every message you send to Vape Market UAE is read and replied to by a real member of our team, based here in the UAE, who understands our products and your order. Whether you placed your order five minutes ago or five days ago, we are here to help.
Email support
[email protected]
Reply within a few hours
Phone & WhatsApp
+971 58 533 2021
Fastest response — call or message
Operating hours
Sat – Thu, 9 AM – 10 PM
UAE time (GST)
How to Get the Fastest Help
The quickest way to get support is always WhatsApp or a direct call. For order-related queries — especially anything involving same day delivery in Dubai or Sharjah — calling or messaging us directly gives us the best chance to act before your order moves to the next stage.
For non-urgent questions, warranty claims, or detailed complaints, email works well and gives us a written record of everything for your protection and ours.
Best channel by situation
| Your situation | Best channel | Why |
|---|---|---|
| Order not arrived yet | WhatsApp / Phone | We can check with the courier in real time |
| Wrong or damaged item received | WhatsApp + Photo | Send a photo directly — fastest way to start a claim |
| Want to cancel an order | Call immediately | Orders dispatch fast — calling is the only reliable way to stop it |
| Faulty device under warranty | Email with video | Written record and video evidence speeds up the claim |
| Product recommendation needed | Quick back-and-forth conversation helps us understand your needs | |
| Bulk or wholesale enquiry | Detailed enquiries are easier to handle over email | |
| General question about a product | WhatsApp / Email | Either works — we respond to both quickly |
What to Include When You Contact Us
The more clearly you describe your issue upfront, the faster we can resolve it. You do not need to be overly formal — just give us the key details and we will take it from there. Here is what helps most:
Your order number or the phone number you used when placing the order
The product name you are asking about — for example, "IQOS ILUMA Prime" or "Lost Mary BM600"
A brief description of the issue or question — no need for long explanations, just the facts
A photo or short video if the issue involves a damaged item, defective device, or wrong product
Support for All UAE Emirates
Our customer support covers every part of the UAE. Regardless of whether you are in Dubai, Sharjah, Abu Dhabi, Ras Al Khaimah, Ajman, Umm Al Quwain, or Fujairah, you will receive exactly the same level of service. We do not differentiate based on location — every customer matters equally to us.
For customers in Dubai and Sharjah who placed a same day delivery order, we recommend contacting us via WhatsApp or phone for anything time-sensitive. For next day delivery orders to other emirates, email or WhatsApp both work well.
Our Promise to You
We do not hide behind policies or pass you from one department to another. When you contact Vape Market UAE, you are speaking directly with someone who has access to your order, knows our products well, and has the authority to resolve your issue. We aim to close every support request on the first contact where possible.
If we make a mistake — whether it is a wrong item, a late delivery, or a billing error — we take responsibility and fix it without making you fight for it. That is the only way we know how to run a business.
We are available Sat – Thu, 9 AM to 10 PM UAE time. Messages received outside these hours are answered first thing the following morning. For urgent same day delivery queries in Dubai or Sharjah, always call or WhatsApp directly on +971 58 533 2021.
Reach us directly
Email[email protected]
Phone / WhatsApp+971 58 533 2021
HoursSat – Thu, 9 AM – 10 PM (UAE time)
عيد مبارك وكل عام وأنتم بخير
